Refund policy

RETURN AND REFUND POLICY

RETURN ELIGIBILITY

We accept returns within 60 days of purchase. To be eligible for a return, the item must be unused, remain in its original condition, and be returned in its original packaging.

TAILORED WEFT PRODUCTS

Full 44-inch and half 22-inch packs may be returned or exchanged only if they are unused and remain in their original condition and packaging.

All custom-cut widths are made to order and are final sale. Custom-cut products cannot be returned, exchanged, or refunded. By purchasing a custom width, the customer acknowledges and agrees to this final-sale policy.

TAILORED KERATIN TIP PRODUCTS

Tailored Keratin Tips may be returned only if they are unused, unaltered, and remain in their original factory condition.

Keratin tips that have been separated, torn apart, customized, installed, or otherwise altered are not eligible for return, exchange, or refund.

TAPE-IN HAIR EXTENSIONS

Tape-In Hair Extensions may be returned only if they are unused, remain in their original condition, and are returned in their original packaging.

Tape-In extensions that have been installed, removed, re-taped, exposed to adhesive, cut, brushed, washed, styled, or otherwise altered are not eligible for return, exchange, or refund.

PROOF OF PURCHASE

A valid receipt or other proof of purchase is required for all returns and exchanges.

REFUNDS

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear, depending on your bank or credit card provider.

DELAYED OR MISSING REFUNDS

If you have not received an approved refund:

• Check your bank or credit card account again.
• Contact your credit card provider, as processing times may vary.
• Contact your bank to confirm whether the refund is still pending.

If you have completed these steps and still have not received your refund, please contact us at online@extensionology.com.

EXCHANGES

Products that meet the eligibility requirements above may be exchanged where applicable.

If you received a defective or damaged product, please contact us at online@extensionology.com so we can assist you with a replacement.

RETURN SHIPPING

Return Address:

Extensionology
177 E Colorado Blvd, Suite 200
Pasadena, CA 91105
United States

Customers are responsible for all return shipping costs. Extensionology does not cover or reimburse return shipping expenses.

For items valued over $100, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Extensionology cannot guarantee receipt of returned packages that do not include tracking.

Delivery times for exchanged products may vary depending on the destination.

QUESTIONS

For questions about returns, exchanges, or refunds, please contact us at online@extensionology.com.