Terms and Conditions
Overview
This website is operated by Extensionology. Throughout the site, the terms “we,” “us,” and “our” refer to Extensionology. Extensionology provides this website, along with all information, tools, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions or policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. Acceptance of these Terms is expressly limited to these Terms of Service.
Any new features or tools added to the current store are also subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the online platform to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have provided consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) when using our Service. You must not transmit any destructive code, such as viruses or worms. Breaching any of these Terms will result in immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website without express written permission from us.
Headings in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Order Processing Policy
Order Processing: Please allow 1-2 business days for order processing in addition to the shipping times outlined. Processing times may vary based on order volume.
Section 4 - Shipping Policy
Refer to our Shipping Policy for details on cut-off times, available shipping methods, delivery times, and applicable charges.
Section 5 - Backorder Policy
If an item is out of stock, we will notify you by email with an estimated restock date. You may choose to wait for the item, replace it with an alternative, or receive a full refund.
Section 6 - Damaged or Defective Products Policy
If your item arrives damaged or defective, please contact us within 7 days of receipt. We will work with you to arrange a replacement, repair, or refund, depending on the circumstances.
Section 7 - Lost Package Policy
If your tracking shows that your package is lost or hasn’t arrived within the estimated delivery time, please contact us so we can assist in locating the package or providing a replacement.
Section 8 - Product Authenticity Guarantee
All products sold on our site are 100% authentic. We work closely with trusted suppliers and maintain strict quality standards to ensure authenticity and customer satisfaction.
Section 9 - Subscriptions and Recurring Payment Policy (if applicable)
Customers may choose to set up recurring orders or subscriptions for select products. By subscribing, you agree to recurring payments as outlined in the subscription plan. You may cancel or adjust your subscription anytime by accessing your account settings or contacting us.
Section 10 - Environmental and Sustainability Policy
Extensionology is committed to sustainability. Our packaging is designed to be eco-friendly, and we prioritize suppliers who share our commitment to the environment. We encourage customers to recycle packaging materials whenever possible.
Section 11 - Privacy and Data Protection Policy
Your privacy is of utmost importance to us. We ensure that your personal information is securely stored and only used for order processing and improving your experience. For full details, please review our [Privacy Policy](#).
Section 12 - Custom Orders Policy
Custom orders are created specifically for you and cannot be returned or exchanged. Please allow additional processing time for custom items. Contact us if you have any questions before placing a custom order.
Section 13 - Loyalty Program Terms and Conditions
Our loyalty program rewards customers with points on purchases. Points can be redeemed for discounts or exclusive offers. Loyalty points are non-transferable, have no cash value, and are subject to expiration. See our Loyalty Program Terms and Conditions for full details.
Section 14 - Promotions, Discounts, and Coupon Codes
From time to time, we may offer discounts, promotions, or coupon codes. These offers are limited to one-time use unless otherwise specified and cannot be combined with other discounts. Review coupon codes issued for product reviews are for single use only and cannot be reused or combined with other offers.
The Thanksgiving and Christmas coupon codes provided by Extensionology are only valid for orders placed during the promotional period. The following terms and conditions apply:
- No Past Purchases: These coupon codes cannot be applied to past purchases.
- One-Time Use Only: Each customer may use the coupon code only once.
- Non-Transferable: The coupon code is intended for the recipient only and may not be shared.
- Not Combinable: This coupon code cannot be combined with other promotions, discount codes, or review coupon codes.
- Stock Availability: Discounts are only applicable while supplies last. If a product runs out of stock during the promotional period, customers will be notified, and the promotional discount will no longer be available for that product.
- No Cash Value: This coupon code cannot be redeemed for cash.
- Exclusions: The coupon may not be applicable to sale items or certain collections.
- Cancellation and Returns: If an order is returned or canceled, the discount will not be reissued or reapplied.
- Expiration: The expiration date will be written on the coupon code itself and cannot be extended beyond that timeframe.
- Application with Hair Stylist Discount: If applying both the promotional discount and the verified hair stylist discount, the promotional discount will be applied to the products first, followed by the hair stylist discount.
- Legal Restrictions: All promotional offers and discounts are subject to applicable local laws and regulations. Extensionology reserves the right to modify or cancel these promotions if they are in conflict with any such regulations.
- Right to Modify: Extensionology reserves the right to modify or discontinue any promotional offer, coupon code, or discount at its sole discretion without prior notice.
Section 15 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders using the same customer account, credit card, or billing and shipping address. If we make changes to or cancel an order, we may attempt to notify you via email, billing address, or phone number provided at the time of order.
You agree to provide current, complete, and accurate purchase and account information for all purchases at our store. Promptly update your account and other information, including email address, credit card numbers, and expiration dates, to complete your transactions and contact you as needed.
Section 16 - Optional Tools
We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to these tools “as is” without any warranties, representations, or endorsements. Any use of optional tools offered through the site is entirely at your own risk, and you should review the terms provided by the relevant third-party provider(s).
Future services and/or features may also be subject to these Terms.
Section 17 - Third-Party Links
Our Service may contain content, products, or services from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for evaluating or endorsing third-party content and are not liable for any harm or damages related to the purchase or use of third-party goods, services, resources, or content.
Section 18 - User Comments and Submissions
If you send specific submissions (such as contest entries), suggestions, proposals, plans, or other materials, you agree that we may, at any time, edit, publish, distribute, translate, and otherwise use any comments forwarded to us. We are under no obligation to maintain comments in confidence, pay for comments, or respond to any comments.
We may monitor, edit, or remove content that we deem unlawful, offensive, defamatory, or otherwise objectionable, or that violates intellectual property or these Terms. You agree that your comments will not infringe upon any third-party rights and will not contain unlawful or abusive material.
Section 19 - Errors and Omissions
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if necessary.
Section 20 - Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes or in violation of any applicable regulations or laws. Additional prohibited uses are detailed in our policy and may result in termination of Services.
Section 21 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of the service is at your sole risk. The service and all products are provided “as is” and “as available,” without any representations, warranties, or conditions.
Section 22 - Indemnification
You agree to indemnify, defend, and hold harmless Extensionology and its affiliates, officers, agents, and employees from any claims, liabilities, or demands arising from your breach of these Terms or violations of any law or third-party rights.
Section 23 - Severability
If any part of these Terms is deemed unlawful or unenforceable, it shall be severed, and the remaining provisions shall remain in effect.
Section 24 - Termination
These Terms are effective unless and until terminated by either you or us. We may terminate this agreement if you fail to comply with these Terms.
Section 25 - Governing Law
These Terms are governed by the laws of Los Angeles, California.
Section 26 - Changes to Terms of Service
We may update these Terms at our discretion. Continued use of our website after changes constitutes acceptance of the new terms.
Section 27 - Contact Information
For questions, contact us at info@extensionology.com.