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Your First Experience with Extensionology

Thank you for choosing Extensionology. We’d love to hear what you enjoyed and where we can improve.

$15 Store Credit

Please accept $15 in store credit as a small gift from us. We’ll send you an email as soon as your credit is ready to use. Your store credit does not expire.

1. How did you first hear about Extensionology?

Select one.

Instagram TikTok YouTube Facebook Google or another search engine ChatGPT, Claude, or another AI assistant Stylist or salon Friend or family Class or industry event Other If Other, please tell us more.

2. What encouraged you to try Extensionology?

Select all that apply.

Reputation for hair quality Natural-looking shades An extension method I wanted Lengths I needed A personal recommendation Customer reviews or results Affordable pricing A promotion Other If Other, please tell us more.

3. What matters most when you choose hair extensions?

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Natural-looking results Soft, manageable hair Long-lasting hair A close color match Comfortable wear Gentle on natural hair Easy installation and removal Affordable pricing Other If Other, please tell us more.

4. How often do you usually replace your extension hair?

Count the full life of the hair, including reuse—not just time between appointments.

Select one.

Less than 1 month 1–3 months 4–6 months 7–12 months 13–18 months More than 18 months First time using extensions Not sure

5. How satisfied are you with your first order so far?

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Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Too early to tell

6. What have you liked about your first order?

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Soft, manageable hair Natural color match Discreet tape-in attachments Thin, comfortable weft Customizable keratin tips Easy ordering Fast delivery Helpful customer service Nothing in particular yet Other If Other, please tell us more.

7. What could we improve for your next order?

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Pricing that better fits my budget A closer color match A wider shade selection More lengths or extension methods Better product availability An easier website or checkout Clearer installation or care instructions Nothing to improve so far Other If Other, please tell us more.

Which shade did you need, or what was different from what you expected?

Which length or extension method were you looking for?

8. How likely are you to order from Extensionology again?

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Very likely Likely Not sure yet Unlikely Very unlikely

Your answers are used to improve our products and service. Providing feedback does not subscribe you to marketing emails.

Please choose at least one option.

Thank you for sharing your feedback.

We truly appreciate your time.

We’ll send you an email as soon as your $15 store credit is ready to use.

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First Purchase Experience Survey